Studio Hideout LTD 
Terms and Conditions 2022






Content:


1. Definitions

2. Reserving a Campervan

3. Deposit Terms

4. Base Vehicle Mechanical Warranty – Provided by Third Party

5. Studio Hideout LTD Conversion Warranty – Provided by Studio Hideout LTD

5a. Conditions and Limitations – Studio Hideout LTD Conversion Warranty

5b. General Warranty Conditions (apply to the Studio Hideout LTD Conversion Warranty)

5c. Exclusions – Studio Hideout LTD Conversion Warranty








1. Definitions



‘Studio Hideout LTD’ – the seller of the campervan.

‘Purchaser’ – the person or persons who have bought a campervan from Studio Hideout LTD.

‘Studio Hideout LTD Workshop’ – the exclusive address of Studio Hideout LTD. Defined as the address below:

Studio Hideout LTD
Workshop A
Leithbank House
Kirknewton
Midlothian
EH27 8DJ



2. Reserving a Campervan


To reserve a campervan being sold by Studio Hideout LTD, a full deposit of £500.00 should be paid to Studio Hideout LTD, and have fully cleared into the bank account of Studio Hideout LTD.

The vehicle is not reserved until the deposit has been paid.



3. Deposit Terms


Deposits paid to Studio Hideout LTD in relation to the reservation of a vehicle are non refundable, unless the purchaser is within the ‘deposit cooling-off period’.

The ‘deposit cooling off-period’ is defined as, upto 48 hours after the deposit has been paid. In which case a full refund of the deposit will be made to the purchaser in the event of an order cancellation.

If the vehicle has been paid for in full, or collected within the 48 hour ‘deposit cooling-off period’ then no refund will be made in the event of the purchaser cancelling the order.

If the purchaser has requested any modifications to a campervan being sold by Studio Hideout LTD that they wish to reserve, then the cost of materials and labour for those agreed modifications will be charged upfront alongside the deposit.

No modifications will be started until the deposit and associated modification costs have been paid in full, and after the 48 hour ‘deposit cooling-off period’ has elapsed.



4. Base Vehicle Mechanical Warranty – Provided by Third Party


Any third party vehicle mechanical warranty is subject to the terms and conditions of the third party vehicle mechanical warranty provider. Which includes a requirement that the base vehicle must be serviced in accordance with the base vehicle manufacturer's service requirements. For any issues with the base vehicle warranty, you must contact the third party vehicle mechanical warranty provider directly.

The third party vehicle mechanical warranty is a contract exclusively between the purchaser of the campervan, and the third party vehicle mechanical warranty. Studio Hideout LTD takes no responsibility for any costs associated with the repair of a defect in the base vehicle after the sale of the campervan has been completed and the vehicle has left the Studio Hideout LTD Workshop.



5. Studio Hideout LTD Conversion Warranty – Provided by Studio Hideout LTD


Please note that the Studio Hideout LTD Conversion Warranty (below) does not cover the base vehicle of the campervan.

Subject to the terms, conditions and exclusions below, Studio Hideout LTD will at its own cost, cover the costs of the basic repair work (namely, labour and materials) to repair or replace defective campervan components during the following periods:

During the first 6 months following the completion of sale to the purchaser, the Studio Hideout LTD Conversion Warranty will cover any defective conversion components fitted by Studio Hideout LTD, other than those referred to in the exclusions section (Exclusions – Studio Hideout LTD Conversion Warranty) below.



5a. Conditions and Limitations – Studio Hideout LTD Conversion Warranty


• All warranty work must be carried out by Studio Hideout LTD at the Studio Hideout Workshop, located at: Studio Hideout LTD, Workshop A, Leithbank House, Kirknewton, Midlothian, EH27 8DJ

• All associated costs with the transportation of a campervan to the Studio Hideout Workshop for warranty work are the responsibility of the purchaser. These are not covered by the Studio Hideout LTD Conversion Warranty.

• Unauthorised third party repairs to the campervans conversion, will result in the Studio Hideout LTD Conversion Warranty being void.

• All parts and components which are replaced under the warranty shall become the property of Studio Hideout LTD.

• The warranty only covers parts that were part of the converions original specification (or replacement parts supplied under warranty).



5b. General Warranty Conditions (apply to the Studio Hideout LTD Conversion Warranty)


You must comply with the following conditions to have the full protection from the Studio Hideout LTD warranties described above. If you do not, this may (depending upon the circumstances) result in invalidation of warranty cover altogether, or the amount of your claim being reduced.

• Registration – all new campervans must be registered with Studio Hideout LTD at the point and time of registration.

• UK only – the Studio Hideout LTD warranties only apply to campervans purchased within the UK, and used primarily within the UK. This means that the campervan must not be used for continuous journeys outside of the UK of longer than 90 days per journey, or exported from the UK.

• Maintenance & servicing – it is your responsibility to ensure that your campervan is maintained in a legal and roadworthy condition at all times following the manufacturers’ recommended service schedule, (i.e. Citroen for chassis and driveline components, and Studio Hideout LTD’s recommendations for habitation components, fixtures and fittings).

• Carry out repairs promptly – if any repairs are identified as being necessary to the habitation areas, Studio Hideout LTD require that work covered under an Studio Hideout LTD Conversion Warranty must be performed by Studio Hideout LTD at the Studio Hideout Workshop.

Any defects covered under an Studio Hideout LTD Conversion Warranty must be reported to Studio Hideout LTD within 6 weeks of the defect arising. If the purchaser fails to report within the specified timeframe, the Studio Hideout LTD Conversion Warranty will be void.

Driving after an incident – you must not continue to drive the campervan after any damage or incident has occurred if this could cause further damage to your campervan. If you continue to drive the campervan after any damage or incident, the Studio Hideout LTD Conversion Warranty will be void.

• Gauges – it is your responsibility to understand the warning devices and gauges on your campervan and ensure that they are operating correctly.

• Use as permanent residence
– if you use your campervan for permanent residence, the Studio Hideout LTD Conversion Warranty will be valid for only 3 months after the purchase date.

• Excluded uses – your campervan must not be used for hire, reward or commercial use, and race or rally use is prohibited.

• Neglect, misuse, modification or total loss claim – Studio Hideout LTD warranties will not apply if the campervan has been neglected, misused or subject to unauthorized modification, or if the identification marks (chassis/VIN numbers) have been removed or defaced, or if it has been part of an insurance claim which resulted in a total loss.

• Fraudulent claims – if you, or anyone acting on your behalf or with your knowledge or consent has used any fraudulent means, including inflating or exaggerating costs or submitting falsified documents relating to an Studio Hideout LTD warranty claim, then all Studio Hideout LTD warranties for the campervan will automatically be cancelled. We will in these circumstances also act to recover any previously paid claims and any other loss or damage incurred by us.

• Transfer of warranty
– the Studio Hideout LTD Conversion Warranty is non transferable. If the campervan is sold to a new owner, the Studio Hideout LTD Conversion Warranty will be void.

• Limits per claim – each Studio Hideout LTD Conversion Warranty claim shall not exceed a repair cost of £5,000 per claim. 

• Limits of cover – our total liability under the Studio Hideout LTD Conversion Warranty in respect of a campervan shall not in any circumstances exceed the original purchase price of the campervan concerned.

• No variations  – none of our employees, dealers, service partners, contractors or agents has the authority to vary, modify or amend any of the terms and conditions of the Studio Hideout LTD warranties.

• Which laws apply – Studio Hideout LTD warranties are governed by Scottish law and you can bring legal proceedings in respect of the products in the Scottish courts. If you live in England, you can bring legal proceedings in respect of the products in either the English or the Scottish courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the Scottish courts.

Warranty Provider – the name and address of the Studio Hideout LTD Conversion Warranty provider is: Studio Hideout LTD, Workshop A, Leithbank House, Kirknewton, Midlothian, EH27 8DJ

Obtaining Warranty Service
– to make a claim under an Studio Hideout LTD warranty, please contact Studio Hideout LTD, contact details can be obtained from our website: www.studiohideout.co.uk



5c. Exclusions – Studio Hideout LTD Conversion Warranty


The Studio Hideout LTD Conversion Warranty will not cover any of the following:


• The base vehicle.

• Campervans permanently exported from the UK (‘grey exports’).

• If the vehicle is rented out or used for any commercial purposes.

• Damage to the campervan or its components caused by fire, theft or attempted theft, impact, any road traffic accident, accidental damage, lack of lubrication or fluids, damage caused in recovery or failure of mountings and fixings of any description.

• Damage to the campervan or its components caused by misuse, incorrect fitting or any deliberate or negligent action or omission by you or other persons. Studio Hideout LTD decides what is defined as misuse, incorrect fitting, deliberate or negligent action or omission.

• Damage which is covered by another warranty or guarantee.

• Any costs incurred in excess of, or outside the scope of cover in the Studio Hideout LTD warranty; it is your responsibility to meet any repairer charges in excess of, or rejected as not being covered under warranty.

• Any costs arising from depreciation in the value of the campervan.

• The repair costs or replacement costs of components where the repair, replacement, loss, damage or liability is covered under a more specific warranty (for example, some appliances/ components have their own warranty coverage by the direct manufacturer). It is at Studio Hideout LTD’s discretion to handle a warranty claim or not, on appliances that have their own manufacturer's warranty.

• Damage which is caused by any modification made to the campervan which is not part of the manufacturer’s specification.

• The failure of any part due to fair wear and tear.

• Damage resulting from freezing, fire, over-heating or accidents (whether caused by you or other persons).

• Normal deterioration, corrosion, intrusion of foreign or harmful bodies, lack of servicing or negligence of any person which causes stoppage of or impairment to the function of any component of the campervan.

• Replacement of parts which have reached the end of their effective working life because of age and/or usage.

• Cleaning or adjustment of any assemblies.

• Cosmetic finishes to kitchen sinks, cooker tops, vanity units, shower trays, flooring.

• Routine maintenance of items which are part of the annual service including lubricants, rubber gas hose, the cleaning of the heater and fridge flues, the replacement of gas jets, the resealing and/or replacement of shower room sealant, and the adjustment and lubrication of locks.

• Water gauges and measuring sensors.

• Vehicle recovery
– the Studio Hideout LTD warranties will not cover the costs of transporting, towing or moving the campervan to or from the place of repair. Any such costs (whatever the method used) will be your responsibility.

• Incorrect fitting
– the Studio Hideout LTD warranties will not cover water ingress through a component replaced by an unauthorised dealer/repairer that has been incorrectly fitted.

• Non-Production parts – the Studio Hideout LTD warranties will not cover any component or part which was not fitted at the time of production and originally supplied with the campervan (except replacement parts supplied under an Studio Hideout LTD warranty).

• Associated costs & business & consequential losses excluded – Studio Hideout LTD's liability under the Studio Hideout LTD warranties is limited to reimbursing the reasonable costs of labour and materials for repair/replacement covered under the warranty concerned (as described above). We will not be responsible under Studio Hideout LTD warranties for any associated costs or expenses which you may incur relating to the problems you have experienced, including (without limitation) replacement vehicle hire or travel costs, hotel or other accommodation expenses, or subsistence costs (such as meals). We will also not pay you compensation for ‘loss of use’. If you use the campervan for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


You have legal rights under UK law governing the sale of consumer goods. These warranties do not affect your statutory rights.







Pentland Hills,
Edinburgh, Scotland

© Studio Hideout