Content:

1. Definitions
2. Reserving a Campervan
3. Deposit Terms
4. Delivery
5. Returns
6. General Conditions
7. Base Vehicle Mechanical Warranty – Provided by Third Party

8. Studio Hideout LTD Conversion Warranty – Provided by Studio Hideout LTD
8a. Conditions and Limitations – Studio Hideout LTD Conversion Warranty
8b. General Warranty Conditions (apply to the Studio Hideout LTD Conversion Warranty)
8c. Exclusions – Studio Hideout LTD Conversion Warranty




1. Definitions


“We”, “Us”, “Studio Hideout” – Studio Hideout LTD, the seller of the Vehicle.

“You”, “Your” – the purchaser of the Vehicle from Studio Hideout.

“Vehicle”, “Vehicles” – what you are purchasing.

“Studio Hideout Workshop” – the exclusive premises address of Studio Hideout. Defined as the address below:

Studio Hideout LTD
Workshop A
Leithbank House
Kirknewton
Midlothian
EH27 8DJ


2. Reserving a Campervan

To reserve a Vehicle being sold by Us, a deposit agreed at the time of reservation should be paid to Studio Hideout, and have fully cleared into Our bank account.

The Vehicle is not reserved until the deposit has been paid.


3. Deposit Terms

Deposits paid to Us in relation to the reservation of a Vehicle are non refundable, unless you are within the ‘deposit cooling-off period’.

The ‘deposit cooling off-period’ is defined as, up to 48 hours after the deposit has been paid. In which case a full refund of the deposit will be made to You in the event of an order cancellation.

If the Vehicle has been paid for in full, or collected within the 48 hour ‘deposit cooling-off period’ then no refund will be made in the event of You cancelling the order.

If You have requested any modifications to a Vehicle being sold by Us that You wish to reserve, then the cost of materials and labour for those agreed modifications will be charged upfront alongside the deposit.

No modifications will be started until the deposit and associated modification costs have been paid in full, and after the 48 hour ‘deposit cooling-off period’ has elapsed.

From the first available vehicle collection date, you have 10 working days to pay any outstanding balance(s) and collect your vehicle.


4. Delivery

This section 4 applies only if you choose to have Your Vehicle delivered.

4.1 Only You are eligible to receive the Vehicle on Delivery.

4.2 We will charge you a fee for Delivery of Your Vehicle (the “Delivery Charge”). The Delivery Charge will be outlined in Your Order.

4.3 Your Vehicle will only be delivered to the location specified in Your Order.

4.4 Vehicle transporters are roughly 3.5m high, 9.7m long and 2.8m wide and we need access to Your address to make Your Delivery. If we can’t gain access, we may offer an alternative method of Delivery (for example, by driving the Vehicle to Your address), but we aren’t required to do so.

4.5 On Delivery of the Vehicle, You must show Your valid and in date photographic UK driving licence to the Delivery Handover Specialist to verify Your identity. We also require a utility bill, phone bill or mortgage statement in Your name and dated within 3 months of Delivery to verify Your address. We refuse to deliver, or permit the collection of, the Vehicle or any other product(s) if you don’t provide this identification when we ask.

4.6 If You need to rearrange a Delivery, You must contact Studio Hideout Customer Support. You may be charged to rearrange the Delivery.

4.7 On Delivery, You must confirm receipt to the Delivery Handover Specialist. You must sign our receipt to confirm that You have received the Vehicle, and that it meets the specification in Your Order.

4.8 Where You pay for the Vehicle Yourself (and have not entered into a third-party finance agreement), ownership of the Vehicle will pass to You once: (i) we have received full payment of the purchase price (and any other amounts due) in cleared funds and (ii) You have accepted Delivery by signing our pro-forma invoice. Where You have entered into a third-party finance agreement You should be aware that ownership of the Vehicle will remain with the finance provider and the finance agreement will set out when and if title to the Vehicle will pass to You.

4.9 We will own the Vehicle until each of the conditions set out in section 4.8 has been satisfied.  We will notify the DVLA of the change in ownership.  You should contact the DVLA if You do not receive Your V5 log book within 1 month after Delivery.


5. Returns

To exercise Your cancellation rights, You must inform Us of Your decision to cancel by 5pm on the 14th day after Delivery or Collection of Your Vehicle was accepted by You. This must be done by contacting Us by email (hi@studiohideout.co.uk). You will need to provide Us with Your name, postal address, telephone number and email address.

We will aim to contact You within two days of receiving Your cancellation request, including to arrange pickup of the Vehicle.

Your cancellation will be effective from the point at which We pick up the Vehicle.


If You cancel the contract within the 14-day cancellation period, We will refund all payments received for the Vehicle with the charges outlined below deducted from any refund. We are permitted by law to reduce Your refund to reflect any reduction in the value of the Vehicle or bespoke changes to the Vehicle made for You. The following charges (if applicable) will be deducted from any refund:


• The return delivery charge - Only We can arrange the return of a vehicle.

• The original delivery charge.

• Any costs involved with bespoke changes to the Vehicle.

• The cost to repair any damage to the Vehicle while You were responsible for it.

• £200 charge for not returning the V5C Log Book.


We will calculate and issue the refund as soon as possible once the Vehicle has returned to the Studio Hideout Workshop and has been fully inspected.

No returns will be accepted for a Vehicle driven more than 100 miles (calculated against the Vehicle’s mileage noted on Your Delivery or Collection receipt)

If You need to rearrange pickup, You should contact Us. If You do this this by 12pm four days before the scheduled pickup time, We will rearrange it at no extra cost. If You do this after this time, We will deduct a £149 delivery cancellation fee from the refund.

6. General Condtions

This section applies to all sales.

6.1 Mileage figures on all base vehicles will be rounded (to the nearest thousand miles). Mileage figures at point of collection/ delivery may vary by up to +1,000 miles.

6.2 We cannot accept returns or claims with regards to the cosmetic condition of a used base vehicle once the sale is complete.


7. Base Vehicle Mechanical Warranty – Provided by Third Party

Any third party vehicle mechanical warranty is subject to the terms and conditions of the third party vehicle mechanical warranty provider. Which includes a requirement that the base vehicle must be serviced in accordance with the base vehicle manufacturer's service requirements. For any issues with the base vehicle warranty, You must contact the third party vehicle mechanical warranty provider directly.

The third party vehicle mechanical warranty is a contract exclusively between You, and the third party vehicle mechanical warranty. Studio Hideout takes no responsibility for any costs associated with the repair of a defect in the base vehicle after the sale of the Vehicle has been completed and the Vehicle has left the Studio Hideout Workshop.


8. Studio Hideout Conversion Warranty – Provided by Studio Hideout

Please note that the Studio Hideout Conversion Warranty (below) does not cover the base vehicle of the campervan.

Subject to the terms, conditions and exclusions below, Studio Hideout will at its own cost, cover the costs of the basic repair work (namely, labour and materials) to repair or replace defective Conversion components during the following periods:

During the first 6 months following the completion of sale to the purchaser, the Studio Hideout LTD Conversion Warranty will cover any defective conversion components fitted by Studio Hideout LTD, other than those referred to in the exclusions section (Exclusions – Studio Hideout LTD Conversion Warranty) below.


8a. Conditions and Limitations – Studio Hideout LTD Conversion Warranty

• All warranty work must be carried out by Studio Hideout LTD at the Studio Hideout Workshop, located at: Studio Hideout LTD, Workshop A, Leithbank House, Kirknewton, Midlothian, EH27 8DJ

• All associated costs with the transportation of a Vehicle to the Studio Hideout Workshop for warranty work are Your responsibility . These are not covered by the Studio Hideout LTD Conversion Warranty.

• A maximum of 3 warranty rounds are available within the Studio Hideout LTD Conversion Warranty period. Each warranty round will automatically close 5 days after Studio Hideout is first notified.

• Unauthorised third party repairs to the Vehicles conversion, will result in the Studio Hideout LTD Conversion Warranty being void.

• All parts and components which are replaced under the warranty shall become the property of Studio Hideout LTD.

• The warranty only covers parts that were part of the conversion’s original specification (or replacement parts supplied under warranty).


8b. General Warranty Conditions (apply to the Studio Hideout LTD Conversion Warranty)

You must comply with the following conditions to have the full protection from the Studio Hideout LTD warranties described above. If you do not, this may (depending upon the circumstances) result in invalidation of warranty cover altogether, or the amount of your claim being reduced.

• Registration – all new Vehicles must be registered with Studio Hideout LTD at the point and time of registration.

• UK only – the Studio Hideout LTD warranties only apply to Vehicles purchased within the UK, and used primarily within the UK. This means that the Vehicles must not be used for continuous journeys outside of the UK of longer than 90 days per journey, or exported from the UK.

• Maintenance & servicing – it is Your responsibility to ensure that Your Vehicle is maintained in a legal and roadworthy condition at all times following the manufacturers’ recommended service schedule, (i.e. Citroen for chassis and driveline components, and Studio Hideout LTD’s recommendations for habitation components, fixtures and fittings).

• Carry out repairs promptly – if any repairs are identified as being necessary to the habitation areas, Studio Hideout requires that work covered under an Studio Hideout LTD Conversion Warranty must be performed by Studio Hideout at the Studio Hideout Workshop.

Any defects covered under an Studio Hideout LTD Conversion Warranty must be reported to Studio Hideout within 2 weeks of the defect arising. If the purchaser fails to report within the specified timeframe, the Studio Hideout LTD Conversion Warranty will be void.

Any defects covered under an Studio Hideout LTD Conversion Warranty must have their repairs carried out within a period of 2 weeks from the date of being first reported. If You fail to deliver the Vehicle to the Studio Hideout Workshop for repair within the specified period, the Studio Hideout LTD Conversion Warranty will be void.

•  Period of Cover – If any repairs are identified as being necessary, they must be both reported and carried out within the specific warranty period. No repairs will be carried out once the specified warranty period ends.

• Driving after an incident – You must not continue to drive the Vehicle after any damage or incident has occurred if this could cause further damage to your Vehicle. If you continue to drive the Vehicle after any damage or incident, the Studio Hideout LTD Conversion Warranty will be void.

• Secondary Damage – Damage which is as a direct result of any primary damage or defect upon which no action or rectification has taken place will result in the Studio Hideout LTD Conversion Warranty being void.

• Gauges – it is your responsibility to understand the warning devices and gauges on your Vehicle and ensure that they are operating correctly.

• Use as permanent residence – if you use your Vehicle for permanent residence, the Studio Hideout LTD Conversion Warranty will be valid for only 3 months after the purchase date.

• Excluded uses – your Vehicle must not be used for hire, reward or commercial use, and race or rally use is prohibited.

• Neglect, misuse, modification or total loss claim – Studio Hideout warranties will not apply if the Vehicle has been neglected, misused or subject to unauthorised modification, or if the identification marks (chassis/VIN numbers) have been removed or defaced, or if it has been part of an insurance claim which resulted in a total loss.

• Fraudulent claims – if You, or anyone acting on your behalf or with your knowledge or consent has used any fraudulent means, including inflating or exaggerating costs or submitting falsified documents relating to an Studio Hideout warranty claim, then all Studio Hideout warranties for the Vehicle will automatically be cancelled. We will in these circumstances also act to recover any previously paid claims and any other loss or damage incurred by us.

• Transfer of warranty – the Studio Hideout LTD Conversion Warranty is non transferable. If the campervan is sold to a new owner, the Studio Hideout LTD Conversion Warranty will be void.

• Limits per claim – each Studio Hideout LTD Conversion Warranty claim shall not exceed a repair cost of £5,000 per claim. 

• Limits of cover – Our total liability under the Studio Hideout LTD Conversion Warranty in respect of a Vehicle shall not in any circumstances exceed the original purchase price of the Vehicle concerned.

• No variations  – none of Our employees, dealers, service partners, contractors or agents has the authority to vary, modify or amend any of the terms and conditions of the Studio Hideout LTD warranties.

• Which laws apply – Studio Hideout warranties are governed by Scottish law and you can bring legal proceedings in respect of the products in the Scottish courts. If you live in England, you can bring legal proceedings in respect of the products in either the English or the Scottish courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the Scottish courts.

Warranty Provider – the name and address of the Studio Hideout LTD Conversion Warranty provider is: Studio Hideout LTD, Workshop A, Leithbank House, Kirknewton, Midlothian, EH27 8DJ

Obtaining Warranty Service – to make a claim under an Studio Hideout warranty, please contact Studio Hideout LTD, contact details can be obtained from our website: www.studiohideout.co.uk


8c. Exclusions – Studio Hideout LTD Conversion Warranty

The Studio Hideout LTD Conversion Warranty will not cover any of the following:

• The base vehicle.

• Vehicles permanently exported from the UK (‘grey exports’).

• Damage to the Vehicle or its components caused by fire, theft or attempted theft, impact, any road traffic accident, accidental damage, lack of lubrication or fluids, damage caused in recovery or failure of mountings and fixings of any description.

• Damage to the Vehicle or its components caused by misuse, incorrect fitting or any deliberate or negligent action or omission by you or other persons. Studio Hideout LTD decides what is defined as misuse, incorrect fitting, deliberate or negligent action or omission.

• Damage which is covered by another warranty or guarantee.

• Any costs incurred in excess of, or outside the scope of cover in the Studio Hideout warranty; it is Your responsibility to meet any repairer charges in excess of, or rejected as not being covered under warranty.

• Any costs arising from depreciation in the value of the Vehicle.

• If an issue covered by the Studio Hideout warranty has a reccuring defect outwith the warranty period, it will not be covered.

• Any repeat defects outwith the Studio Hideout warranty period will not be covered by the Studio Hideout warranty.

• The repair costs or replacement costs of components where the repair, replacement, loss, damage or liability is covered under a more specific warranty (for example, some appliances/ components have their own warranty coverage by the direct manufacturer). It is at the discretion of Studio Hideout to handle a warranty claim or not, on appliances (for example) that have their own manufacturer's warranty.

• Damage which is caused by any modification made to the Vehicle which is not part of the manufacturer’s specification.

• The failure of any part due to fair wear and tear.

• Damage resulting from freezing, fire, over-heating, inadequate ventilation, excessive moisture build up or accidents (whether caused by You or other persons).

• Normal deterioration, corrosion, intrusion of foreign or harmful bodies, lack of servicing or negligence of any person which causes stoppage of or impairment to the function of any component of the campervan.

• Replacement of parts which have reached the end of their effective working life because of age and/or usage.

• Cleaning or adjustment of any assemblies.

• Cosmetic finishes to your habitation area including but not limited to: kitchen sinks, cooker tops, vanity units, shower trays, flooring.

• Expansion and contraction of any natural materials used in the Vehicle .

• Routine maintenance of items which are part of the annual service including lubricants, rubber gas hose, the cleaning of the heater and fridge flues, the replacement of gas jets, the resealing and/or replacement of shower room sealant, and the adjustment and lubrication of locks.

• Water gauges and measuring sensors.

• Vehicle recovery – the Studio Hideout warranties will not cover the costs of transporting, towing or moving the campervan to or from the place of repair. Any such costs (whatever the method used) will be Your responsibility.

• Incorrect fitting – the Studio Hideout warranties will not cover water ingress through a component replaced by an unauthorised dealer/repairer that has been incorrectly fitted.

• Non-Production parts – the Studio Hideout warranties will not cover any component or part which was not fitted at the time of production and originally supplied with the campervan (except replacement parts supplied under an Studio Hideout LTD warranty).

• Associated costs & business & consequential losses excluded – Studio Hideout liability under the Studio Hideout warranties is limited to reimbursing the reasonable costs of labour and materials for repair/replacement covered under the warranty concerned (as described above). We will not be responsible under Studio Hideout warranties for any associated costs or expenses which you may incur relating to the problems you have experienced, including (without limitation) replacement vehicle hire or travel costs, hotel or other accommodation expenses, or subsistence costs (such as meals). We will also not pay you compensation for ‘loss of use’. If you use the Vehicle for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


You have legal rights under UK law governing the sale of consumer goods. These warranties do not affect your statutory rights.